Return & Shipping Policy
ONLINE ORDERS:
We will gladly issue store credit for merchandise returned in their unworn, unwashed & smoke-free condition with tags attached within 14 days of delivery date. We do not offer refunds at any time.
ALL RETURNS ARE FOR STORE CREDIT ONLY. We do not currently offer direct exchanges online. Please contact us at 417.866.2900 or shopstaxx@gmail.com if you have any questions about an exchange.
All items purchased with a discount code/temporary sale of more than 20% off are a FINAL SALE. No returns, store credits, or exchanges.
Intimates cannot be returned or exchanged.
Orders CANNOT be canceled after they have been placed. Store credit will be issued to orders IF the merchandise is eligible.
Need your order shipped instead of store pick-up? No problem. We’re happy to ship to you! Please note any orders under $100 that need to be shipped will be emailed an invoice for $6 shipping fee. If the shipping fee is not paid within 72 hours, the order will be fulfilled for store pick-up. It is the responsibility of the customer to contact the store to pay a shipping fee if the original invoice is not paid within 72 hours.
We do our best to fulfill orders as soon as possible, but please allow 2-5 business days for orders to be processed. Once orders are shipped they should be received within 2-7 business days. There may be additional delays due to weather, holiday or delivery service exceptions beyond our control. If you are needing an expedited order, please contact us at 417.866.2900 to see if we can accommodate the request.
RETURN PROCESS:
We try to keep this as easy as possible! Please mail your return to the following address:
STAXX APPAREL
ATTN: ONLINE RETURN
2632 S. GLENSTONE AVE.
SPRINGFIELD, MO 65804
We accept returns from USPS, UPS, and FedEX - whatever works best for you! If your return is not postmarked within the 14 day return window, your order will remain at the store for pick up until a full shipping fee is paid to send the merchandise back.
*Please note that original shipping fees are non-refundable & return shipping is the responsibility of the customer.
Please contact us at shopstaxx@gmail.com with any additional questions.
LOST OR STOLEN PACKAGES
Please contact us at shopstaxx@gmail.com if your package is lost or stolen, and we will be happy to assist you in locating your package. You can also log onto www.usps.com to file a missing package or damaged package claim.
IN-STORE PURCHASES:
We will gladly issue store credit for merchandise returned in their unworn, unwashed & smoke-free condition with tags attached within 14 days of purchase date.
ALL RETURNS ARE FOR STORE CREDIT OR EXCHANGE ONLY.
All items purchased with a discount code/temporary sale of more than 20% off are a FINAL SALE. No returns, store credits, or exchanges.
Intimates cannot be returned or exchanged.
We gladly offer free shipping on orders over $100. Any orders under $100 incur a $6 shipping charge. Shipping charges are NON REFUNDABLE & return shipping charges are the responsibility of the customer. Please visit our return policy for more details on our shipping process.
Please contact shopstaxx@gmail.com with any questions about shipping.
